Is Hewlett Packard an Insurance Company?
I am now in my third week without my 5 month old laptop. I took it back to Best Buy to have it repaired after the screen stopped working. (I left it open and running on a desk and it went in hibernation. When I pressed the power button to bring it back, all I got was black screen that occasionally flickered and buzzing sound from near the hinges.)
Best Buy took the computer and promised it back in about a week and half. The supposed delivery date was four days ago. After calling to find out where my machine was, they informed me that it had been shipped to HP for the repair. OK, an extra couple of days wait, they said.
Tonight I logged on to Best Buy's Geeksquad web site to check the status. The message told me to call the store because suddenly there was an "estimate" that needed to be approved. When I called, I got a mousy part time kid who could only tell me that HP was implying that computer was damaged and did not want to cover it under warranty. He referred the situation to his supervisor who will not be in until tomorrow.
So, my question is this: Is there a MBA Vice President at HP who gets a bonus based upon the revenue "generated" by denying warranty work?
Having briefly worked in the insurance industry, I will be the first to tell you that insurers consider a denied claim to be profit. Only strict regulation keeps them from screwing the public anymore than they can get away with. I wonder if someone in the HP executive suite knows what I'm talking about.
HP, Best Buy and Geeksquad have until Monday before I call the state Attorney General.